Privacy Policy

Last updated: March 22, 2026

SiteBuilt AI ("SiteBuilt," "we," "us," or "our") operates the sitebuilt.ai website and provides AI receptionist and website services for local service businesses. This Privacy Policy explains how we collect, use, and protect information when you use our services.

Information We Collect

We collect information you provide directly to us when you:

• Sign up for a SiteBuilt plan (name, email, phone number, business information)
• Submit a contact form on a SiteBuilt-powered website (name, phone, message)
• Call a SiteBuilt phone number and interact with our AI receptionist (call recordings, transcripts, appointment details)
• Communicate with us via email or other channels

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and deliver AI receptionist interactions (answer calls, book appointments, send confirmations)
• Route customer inquiries to the correct business
• Send appointment confirmations, reminders, and follow-ups via SMS
• Respond to your questions and support requests
• Improve AI receptionist accuracy and service quality

We Never Sell Your Data

We do not sell, rent, or trade personal information to third parties for marketing purposes. Period. Your data and your customers' data belong to you.

Data Security

We take data security seriously and implement multiple layers of protection:

• All websites are served over HTTPS with SSL/TLS encryption
• Cloudflare enterprise-grade security (DDoS protection, WAF, bot mitigation)
• Customer data stored in encrypted databases with strict access controls
• 5-layer bot protection on all contact forms (rate limiting, honeypot, Turnstile, server validation, client-side rate limiting)
• Regular security audits and vulnerability assessments

Third-Party Services

We use trusted third-party services to deliver our platform. These providers process data only as necessary to provide their services and are contractually obligated to protect your information:

• Cloudflare — website hosting, security, and performance
• Telnyx — phone number provisioning and call routing
• Retell AI — AI voice agent processing
• Google Calendar — appointment scheduling (when enabled by the business)

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Business clients can request deletion of their customer data at any time. We honor all deletion requests within 30 days.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (CCPA/state privacy law compliance)
• Opt out of marketing communications at any time

Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

SiteBuilt AI
hello@sitebuilt.ai
+1 (512) 675-8987